
The Power of Book Now with J.Nichole Smith
IN THIS EPISODE:
#154 - J. Nichole Smith is allergic to waiting. A busy brand consultant, marketer and mom, Nic doesn't have the time or the patience for businesses that take days to get back to her. And, she says, neither do the potential clients who reach out about your photography services.
This week Nic and I discuss the single most important change you can make to your booking process—and why so many pet photographers are resistant to doing it.
What To Listen For:
- How you're inadvertently killing your potential clients' mojo
- What your inquiry process telegraphs to people
- The part of your schedule you really need to formalize
- How to leverage a potential client's momentum
- The brilliant booking strategy used by one savvy (and sold-out) photographer
Nic also introduces a new solution to your booking and client-management woes: the Book Your Pet platform, with a version tailored specifically for pet photographers. It's fast, it's easy, and—best of all—it's free!
Resources From This Episode:
- Bookyourpet.com app
- J. Nicole Smith on Instagram
- Acuity scheduling software
- Calendly scheduling software
- Venmo digital payment platform
- Connect with us on Instagram and YouTube.
- Explore valuable pet photography resources here
- Discover effective pricing and sales strategies for all portrait photographers.
- Ready to grow your business? Elevate helps you do just that.
- Check out our recommended gear and favorite books.
Full Transcript ›
1
00:00:00,390 --> 00:00:02,970
Welcome to the hair of the dog podcast.
2
00:00:02,970 --> 00:00:03,930
I'm your host,
3
00:00:03,930 --> 00:00:04,980
Nicole Begley.
4
00:00:04,980 --> 00:00:07,070
And today we are talking with J.
5
00:00:07,070 --> 00:00:09,890
Nichole Smith about the power of the book.
6
00:00:09,890 --> 00:00:11,250
Now button you guys,
7
00:00:11,250 --> 00:00:14,710
if you're in business or you want someone to take any
8
00:00:14,710 --> 00:00:18,090
sort of action on your website or in your business?
9
00:00:18,090 --> 00:00:20,100
Well, this episode is for you.
10
00:00:20,100 --> 00:00:21,230
So stick around,
11
00:00:21,230 --> 00:00:22,680
stay tuned and enjoy.
12
00:00:23,850 --> 00:00:26,280
Welcome to the hair of the dog podcast.
13
00:00:26,460 --> 00:00:27,990
If you're a pet photographer,
14
00:00:28,020 --> 00:00:30,870
ready to make more money and start living a life by
15
00:00:30,870 --> 00:00:31,710
your design,
16
00:00:31,860 --> 00:00:33,180
you've come to the right place.
17
00:00:33,600 --> 00:00:36,540
And now your host pet photographer,
18
00:00:36,720 --> 00:00:37,680
travel addicts,
19
00:00:37,770 --> 00:00:38,820
chocolate martini,
20
00:00:38,830 --> 00:00:39,690
comma sewer,
21
00:00:39,870 --> 00:00:41,430
Nicole Begley.
22
00:00:42,660 --> 00:00:43,530
Hey everybody.
23
00:00:43,530 --> 00:00:45,780
Welcome back to the hair of the dog podcast.
24
00:00:45,930 --> 00:00:46,680
I'm your host,
25
00:00:46,680 --> 00:00:47,990
Nicole Begley.
26
00:00:47,990 --> 00:00:52,740
And we have my name doco doppelganger back with us again.
27
00:00:52,740 --> 00:00:55,470
One more time this week we have J.
28
00:00:55,470 --> 00:00:56,780
Nichole Smith.
29
00:00:56,780 --> 00:00:59,210
Welcome back to the podcast,
30
00:00:59,210 --> 00:01:00,620
Nick. Thank you.
31
00:01:00,620 --> 00:01:05,470
The double Nick's Nick's the Nick and Nick back in action,
32
00:01:05,470 --> 00:01:08,510
bringing you all sorts of goodness.
33
00:01:08,510 --> 00:01:09,820
Oh My goodness.
34
00:01:09,820 --> 00:01:10,730
Yes. Yeah.
35
00:01:10,730 --> 00:01:11,440
Oh yeah.
36
00:01:11,440 --> 00:01:12,040
So fun.
37
00:01:12,040 --> 00:01:12,750
So yeah,
38
00:01:12,750 --> 00:01:14,820
I'm so excited to have you on today because we are
39
00:01:14,820 --> 00:01:18,900
going to be talking about something that affects every single person
40
00:01:19,020 --> 00:01:20,160
in business,
41
00:01:20,280 --> 00:01:21,660
every single photographer,
42
00:01:21,720 --> 00:01:23,550
if you are wanting to actually have,
43
00:01:23,640 --> 00:01:24,000
I don't know,
44
00:01:24,000 --> 00:01:25,740
clients, this is pretty critical.
45
00:01:25,740 --> 00:01:27,270
Right? Do you own clients?
46
00:01:27,270 --> 00:01:27,660
I don't know.
47
00:01:27,660 --> 00:01:27,930
Is that,
48
00:01:27,960 --> 00:01:28,890
is that a thing you want?
49
00:01:29,820 --> 00:01:30,300
Yeah. I mean,
50
00:01:31,200 --> 00:01:33,180
if you're in business likely yes.
51
00:01:33,830 --> 00:01:34,860
A lot of business,
52
00:01:34,980 --> 00:01:36,300
you need clients period.
53
00:01:38,400 --> 00:01:40,770
Yeah, Absolutely.
54
00:01:40,890 --> 00:01:43,800
Yeah. So what is this like little secret magic?
55
00:01:43,800 --> 00:01:45,240
We're just going to dive right into it.
56
00:01:45,270 --> 00:01:45,750
What's the,
57
00:01:45,750 --> 00:01:48,390
what's the magic missing thing that so many of us are
58
00:01:48,390 --> 00:01:49,410
missing in our business.
59
00:01:49,500 --> 00:01:50,220
Yeah. Okay.
60
00:01:50,220 --> 00:01:52,980
So I get on a little bit of a soap box
61
00:01:52,980 --> 00:01:53,430
with this.
62
00:01:53,430 --> 00:01:55,380
So I'm going to try and not sound angry.
63
00:01:57,930 --> 00:01:59,370
The anger comes from love,
64
00:02:00,190 --> 00:02:00,720
From love,
65
00:02:00,750 --> 00:02:02,220
and it comes from like,
66
00:02:02,250 --> 00:02:04,230
there is such a simple thing,
67
00:02:04,230 --> 00:02:06,450
stopping people from getting more clients.
68
00:02:06,540 --> 00:02:09,330
And it makes me so annoyed because every single pet preneur
69
00:02:09,330 --> 00:02:11,130
I talked to is so resistant to it.
70
00:02:11,160 --> 00:02:11,730
But it's like,
71
00:02:14,340 --> 00:02:15,810
it does come from a place of love,
72
00:02:15,810 --> 00:02:18,150
but you will probably hear frustration in my voice because as
73
00:02:18,150 --> 00:02:21,480
a marketing expert and as someone who has been on all
74
00:02:21,480 --> 00:02:24,000
sides of all different pet service businesses,
75
00:02:24,420 --> 00:02:26,430
this is like such a no brainer,
76
00:02:26,430 --> 00:02:29,010
but also having been on the other side,
77
00:02:29,040 --> 00:02:32,280
I know why the resistance is there and the struggle is
78
00:02:32,280 --> 00:02:35,340
super real as to why we don't make this happen.
79
00:02:35,730 --> 00:02:37,620
So before I even dive in,
80
00:02:37,650 --> 00:02:41,310
I just want to say my goal is that if at
81
00:02:41,310 --> 00:02:46,080
least 10% of the people who hear this take action on
82
00:02:46,080 --> 00:02:47,700
it, I will be so happy.
83
00:02:47,730 --> 00:02:48,840
Not that I'll ever know,
84
00:02:48,900 --> 00:02:49,620
but like,
85
00:02:50,340 --> 00:02:51,030
I really,
86
00:02:51,030 --> 00:02:54,180
really like the stakes are so high for this that I
87
00:02:54,180 --> 00:02:57,090
really want to encourage you to listen and do something about
88
00:02:57,090 --> 00:02:58,440
it by,
89
00:02:58,470 --> 00:02:58,830
you know,
90
00:02:58,830 --> 00:02:59,860
at the end of this podcast.
91
00:02:59,890 --> 00:03:02,170
Cause it's a big deal And here's yeah.
92
00:03:02,170 --> 00:03:03,310
And here's the best part.
93
00:03:03,310 --> 00:03:06,040
I think of all the things that we listened to or
94
00:03:06,040 --> 00:03:06,550
like, oh,
95
00:03:06,550 --> 00:03:07,570
I should implement that.
96
00:03:08,020 --> 00:03:10,780
This one implementing is actually really simple.
97
00:03:10,810 --> 00:03:12,010
Yeah. It's really quick.
98
00:03:13,120 --> 00:03:15,400
And I'm going to make it even easier for you by
99
00:03:15,400 --> 00:03:17,140
giving you one place to go to do it.
100
00:03:18,190 --> 00:03:18,760
There's some,
101
00:03:18,820 --> 00:03:21,940
there's a new platform that has made it super,
102
00:03:21,940 --> 00:03:22,510
super easy.
103
00:03:22,510 --> 00:03:23,290
So, okay.
104
00:03:23,500 --> 00:03:24,130
Here's the thing.
105
00:03:25,540 --> 00:03:27,100
Think of yourself as a consumer,
106
00:03:27,370 --> 00:03:29,980
right? Like I don't know about you,
107
00:03:30,040 --> 00:03:34,540
but the thing that annoys me more than anything when it
108
00:03:34,540 --> 00:03:39,040
comes to being on the buying side of things is like
109
00:03:40,060 --> 00:03:41,650
waiting right.
110
00:03:41,740 --> 00:03:42,700
Being patients.
111
00:03:43,860 --> 00:03:44,580
Right. Well,
112
00:03:44,580 --> 00:03:45,000
I mean,
113
00:03:45,150 --> 00:03:48,900
it's been studied that humans have a smaller attention span than
114
00:03:48,900 --> 00:03:51,720
a goldfish and it's because of these stupid phones that are
115
00:03:51,720 --> 00:03:54,720
always in our hand that have like totally made us.
116
00:03:55,920 --> 00:03:56,400
I mean,
117
00:03:56,580 --> 00:03:57,060
I don't know,
118
00:03:57,240 --> 00:03:58,230
four to Five seconds,
119
00:03:58,320 --> 00:03:59,700
right? Yeah,
120
00:04:00,330 --> 00:04:03,010
no, I think it was 9,
121
00:04:03,120 --> 00:04:04,140
9, 9,
122
00:04:04,140 --> 00:04:04,470
9 Seconds.
123
00:04:04,470 --> 00:04:05,880
And we've still got,
124
00:04:05,880 --> 00:04:07,140
we've still had time.
125
00:04:07,150 --> 00:04:08,220
I thought I had jumped down again.
126
00:04:08,250 --> 00:04:10,410
Okay. So we hate waiting.
127
00:04:10,440 --> 00:04:11,430
We are so impatient.
128
00:04:11,490 --> 00:04:14,040
I'm impatient and more than waiting.
129
00:04:14,040 --> 00:04:15,690
I hate non-responsiveness.
130
00:04:16,140 --> 00:04:17,520
I hate waiting.
131
00:04:17,520 --> 00:04:20,010
Not knowing if I'm getting at a response.
132
00:04:20,010 --> 00:04:21,210
Like I just had to,
133
00:04:21,240 --> 00:04:22,800
I just had to send out emails this week for an
134
00:04:22,800 --> 00:04:26,160
electrician to like getting a new office office.
135
00:04:26,170 --> 00:04:26,550
And I'm like,
136
00:04:26,700 --> 00:04:27,270
oh my God,
137
00:04:27,270 --> 00:04:29,280
I have to go through this process of working with all
138
00:04:29,280 --> 00:04:32,760
these small businesses who provide a service who will never get
139
00:04:32,760 --> 00:04:33,360
back to me.
140
00:04:33,360 --> 00:04:35,940
And they never have like a way that I can just
141
00:04:36,030 --> 00:04:37,920
get them booked in for a quote.
142
00:04:37,950 --> 00:04:38,550
Like just,
143
00:04:38,790 --> 00:04:41,790
why am I on WhatsApp and email and Facebook and phone
144
00:04:41,790 --> 00:04:42,870
calls like please,
145
00:04:43,590 --> 00:04:44,160
oh my God.
146
00:04:44,670 --> 00:04:46,230
So I Want to give you money.
147
00:04:47,610 --> 00:04:48,660
Why is it so hard?
148
00:04:48,840 --> 00:04:51,960
Okay. This is a specially bad in the pet industry.
149
00:04:52,410 --> 00:04:55,620
Okay. This is a specially bad in the pet industry.
150
00:04:55,650 --> 00:04:56,670
I don't know why,
151
00:04:56,670 --> 00:04:58,770
but especially for pioneering pet businesses,
152
00:04:58,770 --> 00:05:00,060
who've been around for five years,
153
00:05:00,060 --> 00:05:00,420
10 years,
154
00:05:00,420 --> 00:05:01,110
the good ones,
155
00:05:01,410 --> 00:05:05,700
the ones with all the experience are the most resistant to
156
00:05:05,730 --> 00:05:08,130
making it easier for us to do business with them.
157
00:05:08,280 --> 00:05:11,700
Now the number one piece of resistance I hear when I
158
00:05:11,700 --> 00:05:13,530
have this conversation with pet businesses.
159
00:05:13,530 --> 00:05:15,900
Cause I have it a lot is,
160
00:05:16,800 --> 00:05:18,570
well, I want to vet my customers,
161
00:05:18,660 --> 00:05:21,660
right? Like I make it harder for them to give me
162
00:05:21,660 --> 00:05:26,520
money because I want to allow them in or not based
163
00:05:26,520 --> 00:05:28,650
on things I learned when I talked to them,
164
00:05:29,010 --> 00:05:29,820
it's fine.
165
00:05:31,590 --> 00:05:34,050
But make it easy for them to get on the phone
166
00:05:34,050 --> 00:05:34,560
with you,
167
00:05:34,830 --> 00:05:35,760
make it easy,
168
00:05:35,760 --> 00:05:39,600
automatic for them to book straight into that consultation.
169
00:05:39,990 --> 00:05:42,150
So you actually get a chance to talk to them.
170
00:05:45,630 --> 00:05:48,900
Okay. This is especially true with pet photographers,
171
00:05:48,900 --> 00:05:53,790
right? We generally make it so hard for people to give
172
00:05:53,790 --> 00:05:54,270
us money.
173
00:05:54,270 --> 00:05:57,920
I don't know if that's because we believe like getting clients
174
00:05:57,920 --> 00:06:00,650
is hard and so we then make it harder for ourselves.
175
00:06:00,680 --> 00:06:01,190
But like,
176
00:06:01,820 --> 00:06:02,630
oh my God.
177
00:06:03,560 --> 00:06:05,840
And I would say one of my resistant pieces from this
178
00:06:05,840 --> 00:06:08,840
from years ago was definitely like,
179
00:06:08,840 --> 00:06:11,630
I would hear people that had their whole booking process online,
180
00:06:11,630 --> 00:06:12,860
where you could go to the website,
181
00:06:12,860 --> 00:06:13,340
you could click,
182
00:06:13,340 --> 00:06:14,210
you could choose your session,
183
00:06:14,210 --> 00:06:15,770
date and look like Kate location.
184
00:06:15,770 --> 00:06:16,040
I'm like,
185
00:06:17,240 --> 00:06:19,880
there's no way because I'm like,
186
00:06:19,910 --> 00:06:23,630
I can't let them choose their date and or even their
187
00:06:23,630 --> 00:06:26,810
time because there's some locations that,
188
00:06:26,870 --> 00:06:27,140
you know,
189
00:06:27,200 --> 00:06:29,750
one of my favorite ones in Pittsburgh was down in the
190
00:06:29,750 --> 00:06:32,390
city. There was only a Sunday morning location.
191
00:06:32,390 --> 00:06:33,590
And I didn't like to work Sunday,
192
00:06:33,590 --> 00:06:36,140
but for that location I would because I loved shooting there,
193
00:06:37,070 --> 00:06:39,620
but I'm not going to the park on Sunday morning.
194
00:06:39,890 --> 00:06:40,520
Hell no.
195
00:06:40,520 --> 00:06:41,060
So I was like,
196
00:06:41,150 --> 00:06:41,630
oh my God,
197
00:06:41,630 --> 00:06:41,860
there's a,
198
00:06:41,860 --> 00:06:44,330
how do people do this until I realized,
199
00:06:44,690 --> 00:06:46,640
oh, I don't have to let them choose their date,
200
00:06:46,670 --> 00:06:50,390
but I can definitely let them choose to move forward.
201
00:06:50,420 --> 00:06:52,430
And then we get on the phone and we choose the
202
00:06:52,430 --> 00:06:53,180
date later.
203
00:06:54,070 --> 00:06:57,320
Yeah. There's a lot of ways around all our excuses for
204
00:06:57,320 --> 00:06:58,280
why we can't do this.
205
00:06:58,280 --> 00:07:00,110
Right. A lot of ways.
206
00:07:00,110 --> 00:07:04,880
But the bottom line is if right now you are advanced
207
00:07:04,880 --> 00:07:08,090
enough to have a book now button on your website.
208
00:07:08,180 --> 00:07:11,720
But that book now button leads me to a form.
209
00:07:12,260 --> 00:07:20,030
I am talking to you That photographers ears just perked up.
210
00:07:20,840 --> 00:07:23,990
Right? I've spent a lot of time on pet photography websites
211
00:07:23,990 --> 00:07:25,160
for a variety of reasons.
212
00:07:25,160 --> 00:07:27,020
But this is the majority of you,
213
00:07:27,170 --> 00:07:29,660
right? I'm looking at you now.
214
00:07:29,690 --> 00:07:31,910
I love that you have the book now button because you
215
00:07:31,910 --> 00:07:34,580
are doing what me and a bunch of other experts have
216
00:07:34,580 --> 00:07:34,940
been saying.
217
00:07:34,940 --> 00:07:35,810
You need to do,
218
00:07:35,810 --> 00:07:38,450
which is to have a call to action so people can
219
00:07:38,450 --> 00:07:39,290
move forward.
220
00:07:39,290 --> 00:07:43,010
Right. But then when you place that call to action into
221
00:07:43,010 --> 00:07:43,910
a form,
222
00:07:44,600 --> 00:07:48,170
you are killing the mojo of what that call to action
223
00:07:48,170 --> 00:07:49,730
is supposed to allow them to do.
224
00:07:49,760 --> 00:07:52,910
Okay. So what we need to do at a bare minimum
225
00:07:52,970 --> 00:07:54,800
is to turn that call to action,
226
00:07:54,800 --> 00:07:59,330
that book now into a place where they can book something
227
00:07:59,510 --> 00:08:01,250
automatically, right then,
228
00:08:01,310 --> 00:08:03,410
okay. So you can use acuity,
229
00:08:03,410 --> 00:08:04,490
you can use Calendly,
230
00:08:04,490 --> 00:08:06,680
you can use a variety of softwares that will allow you
231
00:08:06,680 --> 00:08:09,620
to book in at least a phone call and they can
232
00:08:09,620 --> 00:08:13,130
do it at two in the morning when they are doing
233
00:08:13,130 --> 00:08:14,810
the research about their pet photography.
234
00:08:14,810 --> 00:08:17,570
And the fact that you allow this will make you in
235
00:08:17,570 --> 00:08:19,250
that top 1%,
236
00:08:19,250 --> 00:08:21,830
because most photographers won't and you are going to be more
237
00:08:21,830 --> 00:08:24,410
likely to get that client because they want to take this
238
00:08:24,470 --> 00:08:25,430
off their list.
239
00:08:25,790 --> 00:08:28,250
Right. They're busy getting it at two in the morning because
240
00:08:28,250 --> 00:08:30,620
they don't have time in the rest of their life to
241
00:08:30,620 --> 00:08:31,430
book this appointment.
242
00:08:31,460 --> 00:08:33,950
And they certainly don't want to get on a phone call
243
00:08:33,950 --> 00:08:36,950
with you without being pretty sure they want to hire you.
244
00:08:37,670 --> 00:08:38,780
Right? Absolutely.
245
00:08:38,780 --> 00:08:40,640
And, and one of the other things too,
246
00:08:40,640 --> 00:08:43,370
which I know is a study and like an actual thing
247
00:08:43,370 --> 00:08:46,940
that the micro actions lead to it being easier for your
248
00:08:46,940 --> 00:08:48,530
client to take more micro actions.
249
00:08:48,740 --> 00:08:49,970
So then clicking on that book.
250
00:08:49,970 --> 00:08:51,530
Now button is a micro action,
251
00:08:51,560 --> 00:08:54,440
but that makes it much more likely that they will then
252
00:08:54,470 --> 00:08:57,240
go forward to whatever that next call to action is.
253
00:08:58,380 --> 00:09:01,620
I actually have which I'm going to come back to her
254
00:09:01,620 --> 00:09:01,980
and be like,
255
00:09:02,010 --> 00:09:04,710
oh, we should change this and take out a step where
256
00:09:04,710 --> 00:09:07,740
the book now button goes directly to the,
257
00:09:08,490 --> 00:09:09,720
what is the thank you page?
258
00:09:09,720 --> 00:09:11,580
And I think I'm actually going to change mine to do
259
00:09:11,580 --> 00:09:12,090
this too.
260
00:09:12,510 --> 00:09:15,030
So before it was book now went to a form and
261
00:09:15,030 --> 00:09:15,570
then the form,
262
00:09:15,600 --> 00:09:16,050
thank you.
263
00:09:16,050 --> 00:09:20,130
Page went to a video and a calendar.
264
00:09:20,130 --> 00:09:20,790
So it's like,
265
00:09:20,820 --> 00:09:22,680
Hey, thanks so much for requiring.
266
00:09:22,740 --> 00:09:23,820
This is the next step.
267
00:09:23,880 --> 00:09:24,360
You know,
268
00:09:24,420 --> 00:09:26,850
they get to see you video is so important.
269
00:09:26,850 --> 00:09:29,340
That's a whole nother conversation For sure.
270
00:09:29,460 --> 00:09:32,250
But they could then take that action right then and there.
271
00:09:32,340 --> 00:09:35,550
But I think you could even cut out that form and
272
00:09:35,610 --> 00:09:39,510
literally just have book now to the page that has a
273
00:09:39,510 --> 00:09:41,160
video that has,
274
00:09:41,940 --> 00:09:44,160
or I Know,
275
00:09:44,170 --> 00:09:47,340
or you have even something better Getting on the page and
276
00:09:47,340 --> 00:09:49,200
just have a book now button under the video.
277
00:09:51,060 --> 00:09:53,280
Yes. I love it.
278
00:09:54,060 --> 00:09:55,500
But let me just throw out a stat.
279
00:09:55,500 --> 00:09:56,400
If you guys are like,
280
00:09:56,460 --> 00:09:58,260
ah, there's still part of you in the back of your
281
00:09:58,260 --> 00:09:59,070
head thinking,
282
00:09:59,190 --> 00:09:59,850
oh, okay,
283
00:09:59,850 --> 00:10:02,790
whatever, what does DyKnow she only works with all the pet
284
00:10:02,790 --> 00:10:06,540
businesses or you're still making those excuses in your head.
285
00:10:06,990 --> 00:10:10,260
I had a student of mine that I encouraged her to
286
00:10:10,260 --> 00:10:12,120
on her and this was through a form.
287
00:10:12,120 --> 00:10:13,260
So it was like I said,
288
00:10:13,260 --> 00:10:14,700
it was click the book now.
289
00:10:14,910 --> 00:10:16,800
Yeah. You click the book now button,
290
00:10:16,890 --> 00:10:18,360
you fill out your inquiry form.
291
00:10:18,360 --> 00:10:19,830
And then instead of it being like,
292
00:10:19,860 --> 00:10:20,340
Hey, thanks,
293
00:10:20,340 --> 00:10:21,060
I'll get in touch with you.
294
00:10:21,060 --> 00:10:24,510
At some point it was a page with the video and
295
00:10:24,510 --> 00:10:25,680
then her calendar underneath.
296
00:10:25,770 --> 00:10:30,480
And she went from booking in 30% of her inquiries for
297
00:10:30,480 --> 00:10:36,180
a, for a call after some back and forth to 75%
298
00:10:36,180 --> 00:10:36,720
of her inquiries,
299
00:10:36,720 --> 00:10:38,970
booking a call right there on the thank you page.
300
00:10:39,480 --> 00:10:41,130
Well, I mean that's pretty conclusive.
301
00:10:43,050 --> 00:10:46,650
Yeah. And also I would love for her to add up
302
00:10:46,680 --> 00:10:48,840
all the time she saved by not having to do the
303
00:10:48,840 --> 00:10:51,510
back and forth to find the right work for both of
304
00:10:51,510 --> 00:10:52,830
them. Cause that is so annoying.
305
00:10:54,750 --> 00:10:55,620
It's so annoying.
306
00:10:55,680 --> 00:10:57,540
And it's such wasted,
307
00:10:57,540 --> 00:10:58,650
invaluable time.
308
00:10:58,680 --> 00:11:01,610
It is not adding any value to,
309
00:11:01,690 --> 00:11:02,550
And then if you're,
310
00:11:02,610 --> 00:11:04,740
even if you're sending them a calendar,
311
00:11:04,740 --> 00:11:05,340
so you don't,
312
00:11:05,400 --> 00:11:07,260
you're not doing back and forth on when to meet.
313
00:11:07,260 --> 00:11:09,300
You're still following up and like,
314
00:11:09,300 --> 00:11:10,680
Hey, do you still want to do this?
315
00:11:10,680 --> 00:11:12,060
Hey, are you still interested?
316
00:11:12,060 --> 00:11:13,110
Like, no,
317
00:11:13,470 --> 00:11:14,130
just boom.
318
00:11:14,760 --> 00:11:17,280
And here's the thing that most people don't realize is they
319
00:11:17,280 --> 00:11:19,980
assume because they're in their own business and their own mind
320
00:11:19,980 --> 00:11:20,400
that like,
321
00:11:20,430 --> 00:11:22,770
oh, they've inquired with me because they love me.
322
00:11:22,770 --> 00:11:24,450
And they want to book with me and they're going to
323
00:11:24,450 --> 00:11:27,180
be so excited to get on the phone with me for
324
00:11:27,180 --> 00:11:28,140
three days later,
325
00:11:28,290 --> 00:11:29,160
four days later,
326
00:11:29,160 --> 00:11:31,410
whenever you get around to actually booking that call,
327
00:11:31,440 --> 00:11:33,040
no they're going around.
328
00:11:33,060 --> 00:11:34,230
They're doing what we all do.
329
00:11:34,260 --> 00:11:34,890
They're going,
330
00:11:34,890 --> 00:11:36,450
they're Googling pet photography near me.
331
00:11:36,480 --> 00:11:39,660
They're opening like 10 tabs of all these different pet photographers.
332
00:11:39,900 --> 00:11:40,980
They're looking at them all.
333
00:11:40,980 --> 00:11:43,800
They're inquiring with the handful of the ones that look interesting.
334
00:11:43,800 --> 00:11:46,500
And because most of you don't put your prices on your
335
00:11:46,500 --> 00:11:49,880
page. They don't even know how much some of you costs.
336
00:11:49,880 --> 00:11:52,770
So they're a little bit more sketchy about talking to you
337
00:11:52,770 --> 00:11:54,220
because they don't know if they can afford you,
338
00:11:54,640 --> 00:11:57,070
but the ones who make it easy and allow them to
339
00:11:57,070 --> 00:11:57,820
book straight in,
340
00:11:58,240 --> 00:11:59,530
they are so much,
341
00:11:59,560 --> 00:12:02,920
so much more likely to hire you than those other tabs
342
00:12:02,920 --> 00:12:03,970
that they open.
343
00:12:04,300 --> 00:12:05,710
So if you,
344
00:12:05,740 --> 00:12:08,170
if you think through how people actually shop,
345
00:12:08,200 --> 00:12:10,510
especially for a high end product like this,
346
00:12:10,870 --> 00:12:14,320
that is going to be a longterm relationship that is going
347
00:12:14,320 --> 00:12:16,120
to take a lot of their time and energy.
348
00:12:16,120 --> 00:12:17,200
They're going to have to like you,
349
00:12:17,200 --> 00:12:18,880
they're going to have to like the final product they're going
350
00:12:18,880 --> 00:12:20,590
to have to like the price they're going to have to
351
00:12:20,590 --> 00:12:22,240
trust that you're going to be good with their pet.
352
00:12:22,240 --> 00:12:24,340
Like there's a lot that goes into this.
353
00:12:24,340 --> 00:12:28,090
Decision-making if they've narrowed you down to the two or the
354
00:12:28,090 --> 00:12:30,310
three people that they might want to work with,
355
00:12:30,730 --> 00:12:33,160
and then they have to fill out a form and wait,
356
00:12:33,670 --> 00:12:37,270
like you're going to lose them to someone else.
357
00:12:37,270 --> 00:12:42,610
Who's doing it faster because the first person who charms them
358
00:12:42,640 --> 00:12:44,020
is going to be in them.
359
00:12:44,110 --> 00:12:46,480
And if you're charming them with the video and making their
360
00:12:46,480 --> 00:12:47,020
life easy,
361
00:12:47,020 --> 00:12:49,780
you're also telling them this whole process is going to be
362
00:12:49,780 --> 00:12:50,680
so easy.
363
00:12:50,890 --> 00:12:53,020
When you fill out a contract with me,
364
00:12:53,020 --> 00:12:55,510
you're not going to have to print it out and scan
365
00:12:55,510 --> 00:12:56,950
it and get it back to me.
366
00:12:57,250 --> 00:12:59,770
I'm going to let you sign it digitally because I haven't
367
00:12:59,770 --> 00:13:02,410
figured out technology and how to make it work for me.
368
00:13:04,480 --> 00:13:07,000
So let me just say again,
369
00:13:07,000 --> 00:13:09,250
I totally understand the resistance to this.
370
00:13:09,250 --> 00:13:09,970
Like you're busy,
371
00:13:09,970 --> 00:13:11,200
you've got a lot going on.
372
00:13:11,200 --> 00:13:12,010
You're you know,
373
00:13:12,460 --> 00:13:16,360
it's, it feels insurmountable sometimes to get this tech working and
374
00:13:16,360 --> 00:13:17,560
get the workflows worked out,
375
00:13:17,560 --> 00:13:17,770
blah, blah,
376
00:13:17,770 --> 00:13:19,720
blah. It does not have to be that hard.
377
00:13:19,840 --> 00:13:20,440
First of all,
378
00:13:20,650 --> 00:13:21,460
second of all,
379
00:13:21,460 --> 00:13:24,340
this is the most important thing you can do for your
380
00:13:24,340 --> 00:13:27,970
business this week is to get this sorted out because it
381
00:13:27,970 --> 00:13:29,320
is actively right now,
382
00:13:29,320 --> 00:13:30,610
in the example of your client,
383
00:13:30,910 --> 00:13:37,510
it's costing for her at least 45% of the inquiries.
384
00:13:37,780 --> 00:13:41,050
We don't even know of like the total people who aren't
385
00:13:41,050 --> 00:13:43,750
even sending an inquiry because they click book now and they're
386
00:13:43,750 --> 00:13:44,860
getting a form and they're out of it,
387
00:13:44,860 --> 00:13:45,580
right? They're like,
388
00:13:45,610 --> 00:13:47,140
oh, that's not now.
389
00:13:47,140 --> 00:13:48,670
That's whenever you get back to me.
390
00:13:49,060 --> 00:13:50,950
And pet photographers are not the only ones,
391
00:13:50,980 --> 00:13:51,310
you know,
392
00:13:51,310 --> 00:13:52,000
dog trainers,
393
00:13:52,000 --> 00:13:53,020
groomers, walkers that are,
394
00:13:53,020 --> 00:13:56,200
everyone has this problem where they put a book now button
395
00:13:56,200 --> 00:13:58,480
and they put a form because it's the most simple way
396
00:13:58,480 --> 00:13:58,810
to do it.
397
00:13:58,810 --> 00:13:59,260
And you know what?
398
00:13:59,260 --> 00:14:00,430
We're not tech companies.
399
00:14:00,640 --> 00:14:03,340
We can't all build our own apps and like build these
400
00:14:03,340 --> 00:14:05,440
complicated things that work for our business.
401
00:14:07,450 --> 00:14:08,680
So Deep breath,
402
00:14:09,040 --> 00:14:09,520
deep breath.
403
00:14:12,010 --> 00:14:13,660
There's a couple of things I want to say about what
404
00:14:13,660 --> 00:14:14,710
it takes to get this going.
405
00:14:14,740 --> 00:14:17,770
The first one is you have to have a digital calendar.
406
00:14:18,040 --> 00:14:20,800
You have to be using I Cal or Google Cal or
407
00:14:20,800 --> 00:14:24,280
something where you are starting to sort yourself out in terms
408
00:14:24,340 --> 00:14:28,360
of things booked in a digital space rather than just on
409
00:14:28,360 --> 00:14:31,180
paper. Or That's a huge one for me.
410
00:14:31,420 --> 00:14:32,800
I gave up my paper,
411
00:14:32,800 --> 00:14:34,930
calendar, kicking and screaming,
412
00:14:34,990 --> 00:14:35,560
oh gosh,
413
00:14:35,590 --> 00:14:37,180
maybe four or five years ago.
414
00:14:37,480 --> 00:14:38,800
And now I'm Like,
415
00:14:41,260 --> 00:14:41,740
Oh my God,
416
00:14:41,740 --> 00:14:42,370
how did I do that?
417
00:14:42,370 --> 00:14:45,190
Like, what if I lost my paper planner?
418
00:14:47,710 --> 00:14:48,400
And it's like,
419
00:14:48,430 --> 00:14:50,320
it was so life-changing to be at the dentist and be
420
00:14:50,320 --> 00:14:51,290
like, oh yeah.
421
00:14:51,350 --> 00:14:51,650
All right,
422
00:14:51,650 --> 00:14:51,980
your end,
423
00:14:51,980 --> 00:14:52,850
you need a reminder card.
424
00:14:52,880 --> 00:14:54,230
No, it's in my phone.
425
00:14:58,280 --> 00:15:00,260
They're holding on to that analog world.
426
00:15:01,850 --> 00:15:03,080
Yeah, I think the same.
427
00:15:03,080 --> 00:15:05,420
Cause I love paper and you know what?
428
00:15:05,420 --> 00:15:07,160
Like I still have to do a lot of my work
429
00:15:07,160 --> 00:15:09,710
on paper because I do feel like you access a different
430
00:15:09,710 --> 00:15:10,940
part of your brain and that's cool,
431
00:15:10,940 --> 00:15:11,450
but we are,
432
00:15:11,540 --> 00:15:14,240
we're now in a world and the new,
433
00:15:14,330 --> 00:15:17,060
the new wave of millennial buyers is not going to stand
434
00:15:17,060 --> 00:15:17,960
for the shit you guys,
435
00:15:17,960 --> 00:15:18,770
they are not,
436
00:15:18,860 --> 00:15:22,040
they absolutely are not going to want to talk to you
437
00:15:22,040 --> 00:15:24,770
on the phone in order to make a booking.
438
00:15:24,770 --> 00:15:27,290
Okay? So like we need to come around if we want
439
00:15:27,290 --> 00:15:27,770
to survive.
440
00:15:27,800 --> 00:15:29,150
That's that's the bottom line.
441
00:15:29,420 --> 00:15:31,730
So the first real step here is you need to embrace
442
00:15:31,730 --> 00:15:32,630
a digital calendar.
443
00:15:32,660 --> 00:15:34,640
And one of the things I'm going to recommend as you
444
00:15:34,640 --> 00:15:38,480
do that is you start to get really serious about what
445
00:15:38,480 --> 00:15:41,240
days of the week you do actually shoot and start to
446
00:15:41,240 --> 00:15:42,170
like really,
447
00:15:42,200 --> 00:15:46,550
really, really formalize that because you do not need to offer
448
00:15:46,550 --> 00:15:49,190
sessions to all the people at all the times on all
449
00:15:49,190 --> 00:15:52,280
the days that is not sustainable for anybody.
450
00:15:52,340 --> 00:15:54,920
I work with a photographer who does my personal branding stuff
451
00:15:54,920 --> 00:15:55,760
here in the UK,
452
00:15:56,060 --> 00:16:02,660
who only shoots between July and October in the UK.
453
00:16:03,140 --> 00:16:05,690
She closes her calendar for all this time.
454
00:16:05,810 --> 00:16:08,690
And then she opens up her calendar at once and books,
455
00:16:08,720 --> 00:16:09,500
everybody in,
456
00:16:09,560 --> 00:16:11,720
and you can only get a shoot day on a Tuesday
457
00:16:11,720 --> 00:16:12,200
or a Friday.
458
00:16:12,890 --> 00:16:14,870
And there are only a certain number available.
459
00:16:15,110 --> 00:16:15,770
And when they're gone,
460
00:16:15,770 --> 00:16:19,310
they're gone and this is a brilliant strategy.
461
00:16:19,310 --> 00:16:20,360
I absolutely love it.
462
00:16:21,080 --> 00:16:25,850
So smart and B it makes her life so easy because
463
00:16:25,850 --> 00:16:27,050
she knows when she's shooting.
464
00:16:27,050 --> 00:16:28,700
She knows how many shoots lots she has.
465
00:16:28,730 --> 00:16:30,200
She basically has inventory,
466
00:16:30,290 --> 00:16:32,990
right? She knows exactly how many sessions she has to sell.
467
00:16:33,260 --> 00:16:35,090
She is very likely to sell them all.
468
00:16:35,090 --> 00:16:37,670
She knows exactly how much time she needs to edit and
469
00:16:37,670 --> 00:16:38,240
to, you know,
470
00:16:38,270 --> 00:16:39,380
get those sessions back.
471
00:16:39,890 --> 00:16:42,290
And she's got all this other space to do commercial work
472
00:16:42,290 --> 00:16:44,150
and all the other things that she wants to do.
473
00:16:44,660 --> 00:16:45,980
So I think this is genius,
474
00:16:45,980 --> 00:16:48,410
but at the very core of this at the very kernel,
475
00:16:48,410 --> 00:16:50,510
it's at least doing yourself.
476
00:16:50,510 --> 00:16:51,530
The favor of saying,
477
00:16:51,770 --> 00:16:53,270
I don't do shoots on Mondays.
478
00:16:53,480 --> 00:16:55,160
I don't do shoots on Wednesdays.
479
00:16:55,340 --> 00:16:56,930
I don't do shoots on Sundays.
480
00:16:57,290 --> 00:16:58,910
And then you keep yourself open.
481
00:16:58,910 --> 00:16:59,870
This is just an example,
482
00:16:59,870 --> 00:17:01,130
obviously for,
483
00:17:01,490 --> 00:17:01,970
you know,
484
00:17:02,150 --> 00:17:03,110
Tuesdays, Thursdays,
485
00:17:03,110 --> 00:17:04,940
and Saturdays are days you do shoots.
486
00:17:04,940 --> 00:17:07,760
You charge more for the shoot on Saturdays because they're the
487
00:17:07,760 --> 00:17:09,080
ones that most people want.
488
00:17:09,350 --> 00:17:09,830
You know,
489
00:17:09,830 --> 00:17:12,440
the times of day you like to shoot so maximum,
490
00:17:12,440 --> 00:17:15,170
maybe you do a morning and evening session max,
491
00:17:15,530 --> 00:17:17,480
except the days that you're doing mini sessions.
492
00:17:17,870 --> 00:17:19,460
And now if we say,
493
00:17:19,460 --> 00:17:20,030
what did I say,
494
00:17:20,030 --> 00:17:20,720
Tuesday, Thursday,
495
00:17:20,720 --> 00:17:22,280
Saturday, two sessions a day.
496
00:17:22,280 --> 00:17:23,960
So that's six sessions max,
497
00:17:23,960 --> 00:17:25,430
you could possibly do in a week.
498
00:17:25,850 --> 00:17:26,750
And most of the time,
499
00:17:26,750 --> 00:17:27,590
you're not going to be doing that.
500
00:17:27,920 --> 00:17:32,210
That's Saying That would be so exhausting,
501
00:17:32,450 --> 00:17:34,520
but you would need to make sure if I take all
502
00:17:34,520 --> 00:17:37,370
six of those sessions in the remaining time I have that
503
00:17:37,370 --> 00:17:38,480
week and the following week,
504
00:17:38,600 --> 00:17:42,170
can I produce an edit and do sales sessions for those
505
00:17:42,170 --> 00:17:43,370
sessions? Could this work,
506
00:17:43,670 --> 00:17:45,680
right? This is where we start to get really drilled down
507
00:17:45,680 --> 00:17:48,680
in our business and how much time we actually have,
508
00:17:48,680 --> 00:17:50,430
because that's another rant I'm not going to go on right
509
00:17:50,430 --> 00:17:52,470
now. But like most of us are trying to pull off
510
00:17:52,470 --> 00:17:52,890
a business.
511
00:17:52,890 --> 00:17:54,180
We cannot physically do.
512
00:17:54,180 --> 00:17:55,110
And they finally have,
513
00:17:55,350 --> 00:17:57,300
because we're spending too much time with each client.
514
00:17:57,720 --> 00:17:58,830
So anyway,
515
00:17:58,830 --> 00:18:00,930
let's just assume this is a viable option.
516
00:18:00,930 --> 00:18:04,800
You go into your calendar and you make these times available.
517
00:18:04,800 --> 00:18:06,420
There's lots of ways that you can do this.
518
00:18:06,750 --> 00:18:09,780
So getting used to having a digital calendar is the big
519
00:18:09,960 --> 00:18:10,650
first hurdle.
520
00:18:11,070 --> 00:18:13,470
If you are someone who's already doing that and you're already
521
00:18:13,470 --> 00:18:14,220
comfortable with that,
522
00:18:14,220 --> 00:18:14,700
bless you.
523
00:18:14,700 --> 00:18:15,660
Because you are in,
524
00:18:16,080 --> 00:18:16,680
you know,
525
00:18:17,070 --> 00:18:18,720
you are actually in the future,
526
00:18:18,750 --> 00:18:19,350
good for you.
527
00:18:19,890 --> 00:18:21,480
But then it's like,
528
00:18:21,510 --> 00:18:23,250
okay, if I want to do this strategy,
529
00:18:23,280 --> 00:18:24,000
what do I use?
530
00:18:24,030 --> 00:18:24,600
Like I said,
531
00:18:24,600 --> 00:18:26,430
you can use like an Cal acuity.
532
00:18:26,430 --> 00:18:27,390
You can use a Calendly,
533
00:18:27,420 --> 00:18:30,900
they are set up for booking the appointment.
534
00:18:30,930 --> 00:18:31,170
You know,
535
00:18:31,170 --> 00:18:32,130
the consultation,
536
00:18:32,130 --> 00:18:35,070
they will integrate with your iCloud or Google cow.
537
00:18:35,460 --> 00:18:37,290
And you can mark off certain days.
538
00:18:37,290 --> 00:18:40,830
You don't want to make available and you can allow people
539
00:18:40,830 --> 00:18:44,130
to book in at least a preceding consultation,
540
00:18:44,190 --> 00:18:45,990
right? At least to get on the phone with you.
541
00:18:45,990 --> 00:18:47,640
You can even set it up with zoom where it will
542
00:18:47,640 --> 00:18:51,210
send them a link or make sure that the forum has
543
00:18:51,210 --> 00:18:52,040
their phone numbers,
544
00:18:52,060 --> 00:18:52,500
you know,
545
00:18:52,800 --> 00:18:56,220
And certain ones can follow up too with like zoom.
546
00:18:56,220 --> 00:18:56,910
I know can,
547
00:18:56,910 --> 00:18:58,890
or is it a Calendly?
548
00:18:59,070 --> 00:19:01,440
It does it to Calendly through zoom,
549
00:19:01,440 --> 00:19:03,960
but it'll send them a text message reminder of,
550
00:19:03,960 --> 00:19:04,590
Hey, you know,
551
00:19:04,590 --> 00:19:06,180
your, your calls in an hour.
552
00:19:06,510 --> 00:19:08,010
Yeah. Fantastic.
553
00:19:08,010 --> 00:19:09,750
Yeah. So that they get reminders.
554
00:19:09,780 --> 00:19:10,680
You don't have to send,
555
00:19:10,680 --> 00:19:13,290
and now we are in the beautiful world of automation.
556
00:19:13,950 --> 00:19:15,990
But the other thing I wanted to tell you guys about
557
00:19:15,990 --> 00:19:19,770
is that there is a new platform out that is built
558
00:19:19,770 --> 00:19:23,670
for pet businesses and they have just released a version of
559
00:19:23,670 --> 00:19:26,370
it for pet photographers specifically,
560
00:19:26,640 --> 00:19:29,070
which is like the coolest thing ever.
561
00:19:29,520 --> 00:19:31,230
And this is a platform it's called book,
562
00:19:31,230 --> 00:19:31,710
your pet.
563
00:19:32,070 --> 00:19:32,820
And they are,
564
00:19:33,060 --> 00:19:37,500
they are built to basically create simple software solutions for pet
565
00:19:37,500 --> 00:19:40,110
businesses. So they're looking to simplify all these problems.
566
00:19:40,110 --> 00:19:41,070
We've been talking about,
567
00:19:41,070 --> 00:19:41,910
making it easier.
568
00:19:42,600 --> 00:19:45,210
And they have looked at the pet photography business model.
569
00:19:45,210 --> 00:19:45,720
And they're like,
570
00:19:45,720 --> 00:19:47,970
right. I know you're probably going to need to make it
571
00:19:47,970 --> 00:19:51,510
easy for someone to book a consultation or a session or
572
00:19:51,510 --> 00:19:52,380
a mini session.
573
00:19:52,890 --> 00:19:54,810
And so you can do any of these things on the
574
00:19:54,810 --> 00:19:57,540
app. You can set up your mini sessions so that you
575
00:19:57,540 --> 00:19:59,430
can actually block out all the time.
576
00:19:59,430 --> 00:20:02,280
They can book straight in for the time they want and
577
00:20:02,280 --> 00:20:03,060
pay for it.
578
00:20:03,210 --> 00:20:04,200
And they're good.
579
00:20:04,590 --> 00:20:07,920
You can book a preceding consultation that there's no charge for.
580
00:20:08,100 --> 00:20:12,990
You can have them book in for their sales consultation automated
581
00:20:13,020 --> 00:20:14,040
after. I mean,
582
00:20:14,040 --> 00:20:14,580
it's like,
583
00:20:14,730 --> 00:20:16,980
you can do it all in this app and it's free.
584
00:20:17,340 --> 00:20:19,140
This app right now is free.
585
00:20:19,770 --> 00:20:21,570
I'm going to say it again right now.
586
00:20:21,780 --> 00:20:22,890
This app is free.
587
00:20:22,890 --> 00:20:24,330
It will not be for long.
588
00:20:24,330 --> 00:20:27,210
I think they're monetizing in October,
589
00:20:28,170 --> 00:20:31,560
but they're looking for early users to help them perfect the
590
00:20:31,560 --> 00:20:33,450
software. So like,
591
00:20:34,020 --> 00:20:34,590
oh my God,
592
00:20:34,590 --> 00:20:35,700
this is the best,
593
00:20:35,790 --> 00:20:37,380
the best thing ever to solve.
594
00:20:37,380 --> 00:20:40,320
So many of these problems because there's also solutions in here
595
00:20:40,320 --> 00:20:43,170
for sending those contracts in a digital way and keeping them
596
00:20:43,380 --> 00:20:46,110
and those model releases and keeping them connected to the client.
597
00:20:46,470 --> 00:20:49,780
This solves mini-session problem where it like it will go into
598
00:20:49,780 --> 00:20:50,380
your calendar.
599
00:20:50,380 --> 00:20:51,640
You can put the hours,
600
00:20:51,820 --> 00:20:53,500
start to finish that you want to do.
601
00:20:53,500 --> 00:20:55,660
And it will tell you how many time blocks you have.
602
00:20:56,080 --> 00:20:58,000
And it will allow people to book in.
603
00:20:58,000 --> 00:21:01,330
You can create a buffer in between and people can book
604
00:21:01,330 --> 00:21:02,260
in and pay for those.
605
00:21:02,260 --> 00:21:04,810
If you need to drag and drop one to another day,
606
00:21:04,810 --> 00:21:05,440
you can do that.
607
00:21:05,440 --> 00:21:06,940
It is the coolest,
608
00:21:06,970 --> 00:21:11,290
it is built specifically for pet photographers and it will solve
609
00:21:11,470 --> 00:21:13,300
all of these problems in a really easy way.
610
00:21:13,330 --> 00:21:15,940
What's even cooler about it is you don't even need to
611
00:21:15,940 --> 00:21:17,380
go on to like a Google calendar.
612
00:21:17,380 --> 00:21:20,110
And I Cal you can use this as your calendar.
613
00:21:20,110 --> 00:21:21,400
If you're not already doing that,
614
00:21:21,820 --> 00:21:24,220
you can send booking links to your clients.
615
00:21:24,280 --> 00:21:25,390
You don't even need a website.
616
00:21:25,390 --> 00:21:27,460
You could do it all from this platform if you wanted
617
00:21:27,460 --> 00:21:29,560
to, but it's only going to be free for a short
618
00:21:29,560 --> 00:21:31,420
time. So I want to make sure you guys know about
619
00:21:31,420 --> 00:21:34,570
it because I think of the sort of solutions I've seen
620
00:21:34,570 --> 00:21:35,530
to solve this problem.
621
00:21:35,560 --> 00:21:38,140
This is the most catered to your type of business.
622
00:21:38,440 --> 00:21:39,670
It's not the only option,
623
00:21:39,700 --> 00:21:40,000
you know,
624
00:21:40,000 --> 00:21:40,570
like I said,
625
00:21:40,570 --> 00:21:43,120
there's others out there and there's also lots of CRMs that
626
00:21:43,120 --> 00:21:45,670
are dabbling and in how to make this easier for you.
627
00:21:45,670 --> 00:21:47,320
But at the end of the day,
628
00:21:47,410 --> 00:21:49,930
what I would say is do the thing that's easy for
629
00:21:49,930 --> 00:21:52,180
you to solve this problem as fast,
630
00:21:52,330 --> 00:21:54,310
as fast as you can.
631
00:21:54,850 --> 00:21:56,710
And I would love to know if you want to come
632
00:21:56,710 --> 00:22:01,180
find me on Instagram or like tell Nicole in her Facebook
633
00:22:01,210 --> 00:22:02,200
group or her circle group,
634
00:22:02,200 --> 00:22:04,330
like, what is stopping you from doing this?
635
00:22:04,330 --> 00:22:08,170
Because I'm really curious When you are using the software,
636
00:22:08,170 --> 00:22:10,630
you don't have it already set up through some other software,
637
00:22:10,630 --> 00:22:11,170
like the,
638
00:22:11,170 --> 00:22:13,360
the, this has to happen.
639
00:22:15,190 --> 00:22:16,300
And gosh,
640
00:22:16,330 --> 00:22:20,260
it sounds like this software is just such a easy way
641
00:22:20,260 --> 00:22:21,760
to have it all in one spot.
642
00:22:21,880 --> 00:22:23,050
I know I actually,
643
00:22:23,200 --> 00:22:24,610
I was using them Sato.
644
00:22:24,790 --> 00:22:25,810
I'm not anymore.
645
00:22:25,810 --> 00:22:27,130
Not because<inaudible> was,
646
00:22:27,160 --> 00:22:27,490
they were,
647
00:22:27,490 --> 00:22:28,270
they're still great.
648
00:22:29,080 --> 00:22:31,780
I just have managed so much of my hair of the
649
00:22:31,780 --> 00:22:34,960
dog business on a software called Monday that I was like,
650
00:22:34,960 --> 00:22:37,480
why do I have all these different software Solutions?
651
00:22:37,480 --> 00:22:39,100
Like I Need to streamline lists.
652
00:22:39,670 --> 00:22:40,930
So I started streamlining,
653
00:22:41,260 --> 00:22:45,010
but I'm still setting up my photography stuff on a couple
654
00:22:45,010 --> 00:22:45,850
of different things.
655
00:22:46,120 --> 00:22:50,050
So having it all here for like basically that client onboarding.
656
00:22:50,440 --> 00:22:51,160
Oh my gosh.
657
00:22:51,490 --> 00:22:52,930
That sounds awesome.
658
00:22:53,080 --> 00:22:55,150
Let's just talk about like the pricing guide,
659
00:22:55,360 --> 00:22:56,440
right? Like,
660
00:22:56,800 --> 00:22:59,290
instead of having to like put it up in Dropbox and
661
00:22:59,290 --> 00:23:00,580
then send the link and blah,
662
00:23:00,580 --> 00:23:00,880
blah, blah,
663
00:23:00,910 --> 00:23:02,830
like it's trying to send it to them,
664
00:23:02,830 --> 00:23:05,470
but it's too big and it's kicking off their spam filter.
665
00:23:05,470 --> 00:23:07,870
Like you CA or having,
666
00:23:07,900 --> 00:23:09,250
trying to do something with,
667
00:23:09,340 --> 00:23:09,760
you know,
668
00:23:09,760 --> 00:23:11,920
issue or something where you're trying to give them that magazine
669
00:23:11,920 --> 00:23:13,300
experience, like fine,
670
00:23:13,540 --> 00:23:15,970
but you can just upload it to this software and then
671
00:23:15,970 --> 00:23:17,680
you can just attach it and send it to them.
672
00:23:17,950 --> 00:23:20,170
Right. What's better.
673
00:23:20,260 --> 00:23:22,060
You can automate that whole process.
674
00:23:22,090 --> 00:23:24,340
So they look into the presetting consultation.
675
00:23:24,640 --> 00:23:25,150
You can have,
676
00:23:25,150 --> 00:23:27,370
it sends the email that allows them to do that.
677
00:23:27,370 --> 00:23:28,840
So like,
678
00:23:29,290 --> 00:23:29,980
oh my gosh,
679
00:23:30,040 --> 00:23:30,820
it's so good.
680
00:23:31,120 --> 00:23:31,690
I love that.
681
00:23:31,690 --> 00:23:34,840
I can schedule every piece of your,
682
00:23:35,380 --> 00:23:36,850
of your process.
683
00:23:37,420 --> 00:23:37,660
And like,
684
00:23:37,660 --> 00:23:40,780
you could probably even have it correct me if I'm wrong.
685
00:23:41,800 --> 00:23:43,360
They have the book now button on your website,
686
00:23:43,360 --> 00:23:44,680
the schedule consultation.
687
00:23:44,960 --> 00:23:45,710
And then,
688
00:23:45,710 --> 00:23:46,040
I mean,
689
00:23:46,040 --> 00:23:47,480
likely on that consultation,
690
00:23:47,480 --> 00:23:49,160
you would pick your day and time.
691
00:23:49,160 --> 00:23:51,320
But if you had a situation where,
692
00:23:51,650 --> 00:23:51,950
you know,
693
00:23:51,950 --> 00:23:52,970
you had a client like,
694
00:23:53,000 --> 00:23:54,350
oh, here's my open sessions,
695
00:23:54,350 --> 00:23:55,370
go in there and choose one.
696
00:23:55,370 --> 00:23:57,710
I could probably book that and it can book my sales
697
00:23:57,710 --> 00:23:59,210
session. Yep.
698
00:23:59,480 --> 00:23:59,960
Oh my gosh.
699
00:24:00,620 --> 00:24:02,720
And they're all built differently in the app.
700
00:24:02,720 --> 00:24:06,080
So like a lot of no's for like a photographic session,
701
00:24:06,110 --> 00:24:06,680
you know,
702
00:24:06,680 --> 00:24:07,250
it'll be like,
703
00:24:07,250 --> 00:24:08,810
you'll build the service and the app,
704
00:24:09,260 --> 00:24:10,280
and it'll be like,
705
00:24:10,640 --> 00:24:10,880
you know,
706
00:24:10,880 --> 00:24:12,200
a mini session works the way.
707
00:24:12,200 --> 00:24:14,360
I said probably where you need to just block out a
708
00:24:14,360 --> 00:24:16,100
day. You don't care what time they book,
709
00:24:16,100 --> 00:24:17,960
but it can only be a certain amount of time and
710
00:24:17,960 --> 00:24:19,430
you don't want them to be able to book in at
711
00:24:19,430 --> 00:24:20,540
like two 15.
712
00:24:20,570 --> 00:24:21,030
Right. Right.
713
00:24:21,080 --> 00:24:21,350
You know,
714
00:24:21,440 --> 00:24:22,910
if you've got one that starts at two,
715
00:24:22,910 --> 00:24:24,770
so it does that for you.
716
00:24:24,980 --> 00:24:25,460
So it,
717
00:24:25,490 --> 00:24:27,170
now you can actually put a book now,
718
00:24:27,170 --> 00:24:30,170
session thing on your mini sessions and people can literally book
719
00:24:30,310 --> 00:24:32,780
out and pay for it and be booked in and get
720
00:24:32,780 --> 00:24:35,510
a confirmation and then get all the automated emails leading up
721
00:24:35,510 --> 00:24:37,820
to the event to make sure they actually show Up.
722
00:24:37,880 --> 00:24:38,510
Oh my gosh,
723
00:24:38,570 --> 00:24:41,060
You can also have it to do.
724
00:24:41,090 --> 00:24:42,020
Like you could actually,
725
00:24:42,020 --> 00:24:44,330
let's say you've got a middle session on your website.
726
00:24:44,330 --> 00:24:45,500
It's 3 99.
727
00:24:45,500 --> 00:24:46,340
And it includes three,
728
00:24:46,340 --> 00:24:48,400
five by sevens and blah,
729
00:24:48,410 --> 00:24:49,430
blah, et cetera.
730
00:24:49,430 --> 00:24:52,580
You could set it up so that they click buy now.
731
00:24:52,580 --> 00:24:53,120
And they go in,
732
00:24:53,120 --> 00:24:53,840
they see it.
733
00:24:53,840 --> 00:24:55,310
And they actually pay for the whole thing.
734
00:24:55,340 --> 00:24:57,890
Or you could set a deposit where they pay a certain
735
00:24:57,890 --> 00:24:59,930
amount and maybe they don't get to book a date.
736
00:24:59,960 --> 00:25:01,310
Maybe they just pay for it.
737
00:25:01,880 --> 00:25:04,850
And then they book a consultation with you and you talk
738
00:25:04,850 --> 00:25:05,390
about it.
739
00:25:05,600 --> 00:25:07,310
But now that they've paid a deposit,
740
00:25:07,340 --> 00:25:08,480
they're definitely going to do it.
741
00:25:09,170 --> 00:25:10,820
You can get the,
742
00:25:10,850 --> 00:25:13,310
give them the ability to say yes to you and to
743
00:25:13,310 --> 00:25:16,250
give you some money to lock them in and then have
744
00:25:16,250 --> 00:25:17,600
the conversation with them.
745
00:25:18,020 --> 00:25:20,030
And you can schedule all those things through this app.
746
00:25:20,630 --> 00:25:21,410
Yup. I mean,
747
00:25:21,410 --> 00:25:25,640
you guys truly the getting your clients on the phone,
748
00:25:25,640 --> 00:25:26,510
on zoom,
749
00:25:26,510 --> 00:25:28,250
on whatever your process is,
750
00:25:28,250 --> 00:25:29,630
it doesn't matter.
751
00:25:29,810 --> 00:25:33,560
Connecting with them to tell them what your process is,
752
00:25:33,770 --> 00:25:34,790
how you work,
753
00:25:35,000 --> 00:25:36,320
how this all goes.
754
00:25:36,800 --> 00:25:37,940
If that happens,
755
00:25:38,570 --> 00:25:40,610
I think I don't have my exact member,
756
00:25:40,610 --> 00:25:43,730
but it's pretty darn close to like 98% of the people
757
00:25:43,730 --> 00:25:45,530
that I actually talked to ended up booking me.
758
00:25:45,920 --> 00:25:49,280
I think this is the missing link.
759
00:25:49,430 --> 00:25:50,330
Like you have to,
760
00:25:50,330 --> 00:25:51,440
you have your website.
761
00:25:51,440 --> 00:25:53,180
They're built for them to get interested,
762
00:25:53,180 --> 00:25:53,540
to be like,
763
00:25:53,630 --> 00:25:54,680
oh, this is great.
764
00:25:54,710 --> 00:25:55,700
This is exciting.
765
00:25:55,760 --> 00:25:56,600
Oh, I love this.
766
00:25:56,840 --> 00:25:57,230
Oh, look,
767
00:25:57,230 --> 00:25:57,980
there's some video.
768
00:25:58,010 --> 00:25:59,330
Oh, I like this person.
769
00:25:59,630 --> 00:26:01,400
Oh, I booked now I'll look,
770
00:26:01,400 --> 00:26:02,720
I can schedule it right now.
771
00:26:02,840 --> 00:26:05,480
Oh, now we have automated reminders.
772
00:26:05,480 --> 00:26:06,470
Now we can talk.
773
00:26:06,470 --> 00:26:08,190
And now they are a hundred percent.
774
00:26:09,020 --> 00:26:09,680
And that's the thing,
775
00:26:09,680 --> 00:26:09,920
you know,
776
00:26:09,920 --> 00:26:13,640
your guidance with your clients to have them do something on
777
00:26:13,640 --> 00:26:16,580
the thank you page is so smart and powerful because if
778
00:26:16,580 --> 00:26:19,070
I've taken the action and I'm on a thank you page,
779
00:26:19,340 --> 00:26:22,840
that is the height of my motivation to buy from you,
780
00:26:23,180 --> 00:26:25,640
right? That is the height of me being willing to do
781
00:26:25,640 --> 00:26:27,680
things, to get what I want from you.
782
00:26:28,070 --> 00:26:30,650
And you don't want to lose that spot of momentum.
783
00:26:30,650 --> 00:26:32,420
So the point where someone is booking,
784
00:26:32,660 --> 00:26:34,910
now they're clicking a button that says book now,
785
00:26:34,940 --> 00:26:36,260
and they're taken to a form.
786
00:26:36,500 --> 00:26:38,810
You are cutting that momentum down to the quick,
787
00:26:39,200 --> 00:26:42,410
because now I'm like immediately deflated,
788
00:26:42,710 --> 00:26:44,070
right? Said book now,
789
00:26:44,100 --> 00:26:45,360
and now I'm filling out a form.
790
00:26:47,280 --> 00:26:48,420
I might still do it,
791
00:26:48,420 --> 00:26:49,860
but you're going to have a huge,
792
00:26:49,890 --> 00:26:52,230
if you have Google analytics and you've got UTM codes on
793
00:26:52,230 --> 00:26:52,830
that button,
794
00:26:53,190 --> 00:26:54,060
I bet you we'll see.
795
00:26:54,060 --> 00:26:57,000
You have a huge drop-off between the number of people clicking
796
00:26:57,000 --> 00:26:59,490
that button and the number of people getting that form and
797
00:26:59,490 --> 00:27:01,260
actually making it to the thank you page.
798
00:27:01,560 --> 00:27:04,020
There's going to be a massive drop off between those two
799
00:27:04,020 --> 00:27:07,080
things. So if you have the book now button and they
800
00:27:07,080 --> 00:27:10,470
click and they actually get to book something.
801
00:27:10,470 --> 00:27:13,050
Now you're still going to have drop-off that's conversion rates.
802
00:27:13,050 --> 00:27:13,830
It's how it works,
803
00:27:13,830 --> 00:27:16,350
but the drop-off is going to be considerably less.
804
00:27:16,680 --> 00:27:18,840
And you're going to get more of those people who actually
805
00:27:18,840 --> 00:27:21,570
booked that forum to actually get on the call with you,
806
00:27:21,570 --> 00:27:22,650
which means you're going to have,
807
00:27:22,680 --> 00:27:25,620
if you are having a 98% conversion rate at that point,
808
00:27:25,860 --> 00:27:28,260
like not only has that drop off rate,
809
00:27:28,260 --> 00:27:28,740
gone down,
810
00:27:28,740 --> 00:27:31,410
that conversion rate has gone up in terms of total number
811
00:27:31,410 --> 00:27:32,580
of clients book per month,
812
00:27:33,030 --> 00:27:35,550
you will also increase the inquiries that you're receiving.
813
00:27:35,550 --> 00:27:36,810
So like,
814
00:27:36,900 --> 00:27:38,310
this is such a,
815
00:27:38,310 --> 00:27:43,560
no-brainer like bare minimum foundational point of failure for most businesses.
816
00:27:44,160 --> 00:27:45,000
And like,
817
00:27:45,090 --> 00:27:47,220
even if you were a photographer where you're like,
818
00:27:47,250 --> 00:27:48,090
I'm too busy,
819
00:27:49,080 --> 00:27:50,310
I have enough work.
820
00:27:50,640 --> 00:27:54,270
Like this is a no brainer because it will take so
821
00:27:54,270 --> 00:27:56,220
much of the manual work off your plate.
822
00:27:56,730 --> 00:27:58,830
You don't need to go hire a VA to do this.
823
00:27:58,860 --> 00:28:01,050
You can just get a free software to do it.
824
00:28:01,770 --> 00:28:02,910
All of those followups,
825
00:28:03,120 --> 00:28:04,800
sending those invoices.
826
00:28:05,070 --> 00:28:06,900
How about if you could just send them a link to
827
00:28:06,900 --> 00:28:09,000
book in for their sales consultation,
828
00:28:09,000 --> 00:28:10,590
right? When you do the shoot,
829
00:28:10,980 --> 00:28:12,930
right? You're like,
830
00:28:12,930 --> 00:28:14,760
let's book you in for your sales consult.
831
00:28:14,760 --> 00:28:15,450
Here you go.
832
00:28:15,780 --> 00:28:17,220
And they can just book straight in.
833
00:28:17,250 --> 00:28:18,960
And now you have a deadline by which you need to
834
00:28:18,960 --> 00:28:20,160
get the images edited,
835
00:28:21,150 --> 00:28:22,500
ready, and you're working.
836
00:28:22,500 --> 00:28:23,760
You're both working to that.
837
00:28:23,760 --> 00:28:24,150
And oh,
838
00:28:24,160 --> 00:28:24,720
through the app,
839
00:28:24,720 --> 00:28:26,670
you can just send them the product catalog again.
840
00:28:26,670 --> 00:28:27,480
And if they've lost it,
841
00:28:27,480 --> 00:28:29,340
they can just go back into the app and find it
842
00:28:29,340 --> 00:28:31,680
instead of trying to filter through their email and then jump
843
00:28:31,680 --> 00:28:32,310
to a Dropbox,
844
00:28:32,310 --> 00:28:33,570
which they don't have on their phone.
845
00:28:33,600 --> 00:28:34,580
Like, Yeah.
846
00:28:34,770 --> 00:28:35,310
Oh my God.
847
00:28:35,340 --> 00:28:36,340
Yeah. Most,
848
00:28:36,530 --> 00:28:39,420
most of humanity does not have Dropbox on their phone now.
849
00:28:42,000 --> 00:28:43,890
And I use it so infrequently on my phone.
850
00:28:43,890 --> 00:28:49,260
I have to re download it every time I try to
851
00:28:49,260 --> 00:28:50,340
remember the password.
852
00:28:50,340 --> 00:28:51,000
So like,
853
00:28:51,570 --> 00:28:52,110
Oh yeah,
854
00:28:52,140 --> 00:28:56,580
done Mentally about being easier to do business with,
855
00:28:56,610 --> 00:28:59,100
which is not only going to increase your sales,
856
00:28:59,100 --> 00:29:02,730
but it's also going to increase the contentment and happiness of
857
00:29:02,730 --> 00:29:03,210
your clients,
858
00:29:03,210 --> 00:29:04,950
which is going to increase your referrals.
859
00:29:05,190 --> 00:29:06,390
And it's going to increase your,
860
00:29:06,450 --> 00:29:08,250
your, your second purchases,
861
00:29:08,250 --> 00:29:11,130
which is the most valuable thing you can do because there's
862
00:29:11,130 --> 00:29:13,170
so much easier to get than the first time purchase.
863
00:29:13,620 --> 00:29:18,390
The other thing it's about here is automation and the incredible
864
00:29:18,420 --> 00:29:20,520
amount of time and energy,
865
00:29:20,910 --> 00:29:21,570
it saves,
866
00:29:21,570 --> 00:29:24,870
you don't even realize you're wasting on rewriting those emails that
867
00:29:24,870 --> 00:29:28,140
can be templated and having automatic appointment reminders,
868
00:29:28,140 --> 00:29:29,910
instead of having to remember to do it yourself.
869
00:29:30,150 --> 00:29:30,960
And you know what?
870
00:29:30,960 --> 00:29:33,060
I know you hate sending invoices,
871
00:29:33,060 --> 00:29:36,630
right? Everyone listening to this hate asking for the money.
872
00:29:37,350 --> 00:29:38,010
So like,
873
00:29:38,190 --> 00:29:39,960
let the app do it for you.
874
00:29:39,960 --> 00:29:40,350
You know,
875
00:29:40,350 --> 00:29:42,850
like set the date that that automation is going to go,
876
00:29:42,850 --> 00:29:44,650
and it's going to ask them for the second part of
877
00:29:44,650 --> 00:29:46,930
that payment and it's done,
878
00:29:47,380 --> 00:29:50,200
Hey, you don't have to go find the remaining balance and
879
00:29:50,200 --> 00:29:51,760
figure out how to get it to like,
880
00:29:51,790 --> 00:29:52,360
it's done.
881
00:29:52,930 --> 00:29:54,940
Like when I first started my business,
882
00:29:55,330 --> 00:29:55,720
oh my God,
883
00:29:55,720 --> 00:29:56,590
this is so embarrassing.
884
00:29:58,450 --> 00:30:00,490
In the first few years of my business,
885
00:30:00,490 --> 00:30:02,110
granted, this was like,
886
00:30:02,320 --> 00:30:02,860
what was this?
887
00:30:02,860 --> 00:30:08,260
2006? So like pre Baby.
888
00:30:09,610 --> 00:30:11,950
But like I was having,
889
00:30:11,980 --> 00:30:15,400
I had a folder of invoices and I created word document
890
00:30:15,400 --> 00:30:17,290
invoices for all of my clients.
891
00:30:17,320 --> 00:30:19,840
And I had to go in and not even a spreadsheet
892
00:30:19,840 --> 00:30:20,980
where I would do the math for me.
893
00:30:21,130 --> 00:30:25,000
Like I had to take the calculator and do word invoices
894
00:30:25,030 --> 00:30:26,110
and save them as like,
895
00:30:26,170 --> 00:30:29,050
oh 1,
896
00:30:29,320 --> 00:30:32,770
2, 1 0 1,
897
00:30:32,770 --> 00:30:33,040
2, 2.
898
00:30:34,000 --> 00:30:34,570
Oh Yeah.
899
00:30:34,570 --> 00:30:35,860
That was how long I started with my contracts.
900
00:30:36,400 --> 00:30:39,880
I started with my contracts is writing them right into changing
901
00:30:39,880 --> 00:30:40,480
the name,
902
00:30:41,260 --> 00:30:41,920
printing it off,
903
00:30:41,920 --> 00:30:43,270
sending it to them,
904
00:30:43,270 --> 00:30:44,920
telling them to send it back.
905
00:30:45,340 --> 00:30:46,000
Oh my God,
906
00:30:46,090 --> 00:30:46,990
that was 2010.
907
00:30:48,840 --> 00:30:49,690
I don't feel so bad.
908
00:30:49,780 --> 00:30:51,820
I don't feel so bad Truly though.
909
00:30:51,820 --> 00:30:52,330
You guys,
910
00:30:52,330 --> 00:30:53,290
if there's any of you,
911
00:30:53,290 --> 00:30:53,920
because I know,
912
00:30:53,920 --> 00:30:54,250
you know,
913
00:30:54,250 --> 00:30:57,010
there's quite a few people in my world too,
914
00:30:57,010 --> 00:30:57,460
that are,
915
00:30:57,460 --> 00:30:57,850
you know,
916
00:30:57,850 --> 00:30:59,200
looking at this as,
917
00:30:59,710 --> 00:31:00,010
you know,
918
00:31:00,010 --> 00:31:01,240
a retirement side job.
919
00:31:01,660 --> 00:31:04,990
And so maybe they are not as embracive of the tech
920
00:31:05,620 --> 00:31:06,640
as you know,
921
00:31:06,700 --> 00:31:08,650
people in their thirties or even in their forties,
922
00:31:10,300 --> 00:31:11,950
but we have to be you guys.
923
00:31:11,950 --> 00:31:12,940
We have to be,
924
00:31:13,330 --> 00:31:16,120
I saw a stat cut.
925
00:31:16,120 --> 00:31:19,990
It was on a podcast somewhere about somebody talking about gen
926
00:31:21,330 --> 00:31:24,280
Z and their buying habits.
927
00:31:24,580 --> 00:31:27,610
And if you guys think millennials don't want to like talk,
928
00:31:27,610 --> 00:31:28,570
deal with bullshit.
929
00:31:30,580 --> 00:31:31,690
Oh my God.
930
00:31:32,740 --> 00:31:35,530
Like, yes,
931
00:31:35,650 --> 00:31:38,530
our target client is going to continue to get younger.
932
00:31:39,130 --> 00:31:39,700
Even though,
933
00:31:39,760 --> 00:31:40,090
you know,
934
00:31:40,090 --> 00:31:41,500
we continue to stay the same age.
935
00:31:41,830 --> 00:31:43,180
They're going to keep getting younger.
936
00:31:43,630 --> 00:31:44,290
And We,
937
00:31:44,290 --> 00:31:44,890
the wanes,
938
00:31:44,950 --> 00:31:46,030
obviously, Exactly.
939
00:31:46,090 --> 00:31:47,230
I'm, I'm done.
940
00:31:47,230 --> 00:31:49,090
I'm 45 now.
941
00:31:49,090 --> 00:31:50,140
I'm not getting any older.
942
00:31:50,140 --> 00:31:51,220
I just I've opted out.
943
00:31:54,010 --> 00:31:59,290
I'm not available for additional anyway,
944
00:31:59,320 --> 00:32:02,740
like we have to start looking at this and even like
945
00:32:03,070 --> 00:32:04,450
easy ways to pay like,
946
00:32:04,480 --> 00:32:06,790
Oh, please don't get me started on the payment thing.
947
00:32:07,210 --> 00:32:08,830
I think getting your clients would be like,
948
00:32:08,980 --> 00:32:10,390
just, they'd be like,
949
00:32:10,420 --> 00:32:11,020
oh yeah,
950
00:32:11,020 --> 00:32:12,010
let me Venmo you,
951
00:32:12,220 --> 00:32:12,940
okay. Hey,
952
00:32:12,940 --> 00:32:13,990
if they're Venmo in you,
953
00:32:14,020 --> 00:32:15,790
that's saving you a ton of credit card fees.
954
00:32:15,790 --> 00:32:17,500
So why not have that as an option?
955
00:32:17,680 --> 00:32:20,230
Like there are so many new ways we can look at
956
00:32:20,230 --> 00:32:23,260
our business to make it easier to serve a,
957
00:32:23,260 --> 00:32:23,620
you know,
958
00:32:23,650 --> 00:32:24,700
variety of people and yeah.
959
00:32:24,730 --> 00:32:26,440
Maybe you still have an empty-nester client.
960
00:32:26,450 --> 00:32:26,740
It's like,
961
00:32:26,740 --> 00:32:29,860
can I give you a check if you like fine.
962
00:32:31,180 --> 00:32:31,980
Yeah, yeah.
963
00:32:32,110 --> 00:32:32,980
Whatever. Like,
964
00:32:33,130 --> 00:32:35,260
you can still accept these other things,
965
00:32:35,350 --> 00:32:38,050
but I had to look at your business and really try
966
00:32:38,060 --> 00:32:41,390
to build it from an ease of use for you,
967
00:32:41,390 --> 00:32:43,310
an automation side from you,
968
00:32:43,310 --> 00:32:46,580
and just a way for your client to quickly and easily
969
00:32:46,580 --> 00:32:51,320
do business and them to get those immediate results.
970
00:32:51,350 --> 00:32:54,560
Those immediate steps forward when they raised their hand and say,
971
00:32:54,560 --> 00:32:54,950
I'm ready,
972
00:32:55,100 --> 00:32:56,540
Priceless, Priceless.
973
00:33:00,210 --> 00:33:03,900
And it is hugely setting you apart from your competitors.
974
00:33:03,900 --> 00:33:05,610
So if you can do this quickly,
975
00:33:05,970 --> 00:33:06,960
then you are still,
976
00:33:06,960 --> 00:33:07,500
like I said,
977
00:33:07,500 --> 00:33:10,800
going to be in that top between 2% and 10% of
978
00:33:10,800 --> 00:33:12,480
photographers who are actually doing this,
979
00:33:12,480 --> 00:33:15,180
which means when they open all six of those tabs and
980
00:33:15,180 --> 00:33:17,820
only one of you is offering this book now to get
981
00:33:17,820 --> 00:33:18,630
straight in there,
982
00:33:18,630 --> 00:33:22,770
like the chances of them choosing you are so astronomically high,
983
00:33:22,770 --> 00:33:24,720
like it's unbelievable.
984
00:33:25,080 --> 00:33:27,960
And I've seen the stats around gen Z and millennial buyers
985
00:33:27,990 --> 00:33:32,970
and millennials have already shifted into the prime Mary buying audience
986
00:33:33,000 --> 00:33:33,900
in the pet space.
987
00:33:33,930 --> 00:33:37,710
Okay. So millennials have already talked to boomers in terms of
988
00:33:37,710 --> 00:33:38,490
money spent.
989
00:33:39,030 --> 00:33:41,580
And this is an absolute must for them.
990
00:33:41,880 --> 00:33:43,110
An absolute must.
991
00:33:43,380 --> 00:33:44,270
So it's,
992
00:33:44,270 --> 00:33:46,530
it's not saying like boomers are,
993
00:33:46,780 --> 00:33:47,190
you know,
994
00:33:47,220 --> 00:33:49,230
aged and don't know how to use a phone.
995
00:33:49,590 --> 00:33:50,940
They will want this as well,
996
00:33:50,940 --> 00:33:52,380
but it is an absolute,
997
00:33:52,800 --> 00:33:54,300
absolute must for millennials.
998
00:33:54,300 --> 00:33:57,030
And they are becoming the controlling force when it comes to
999
00:33:57,030 --> 00:33:58,470
who is going to be buying from you.
1000
00:33:58,890 --> 00:34:00,660
So especially when you,
1001
00:34:00,660 --> 00:34:01,140
if you,
1002
00:34:01,200 --> 00:34:03,870
if you have those four little letters in your head,
1003
00:34:03,870 --> 00:34:05,280
D I N K the dinks,
1004
00:34:05,280 --> 00:34:06,210
right? Dual income,
1005
00:34:06,210 --> 00:34:06,960
no kids,
1006
00:34:07,440 --> 00:34:08,160
they're millennials.
1007
00:34:09,060 --> 00:34:12,030
So those people are not,
1008
00:34:12,150 --> 00:34:12,510
you know,
1009
00:34:12,540 --> 00:34:13,560
18 right now.
1010
00:34:13,620 --> 00:34:14,460
I'm technically,
1011
00:34:14,460 --> 00:34:15,520
I'm an elder millennials.
1012
00:34:15,520 --> 00:34:16,560
So I'm right on the edge.
1013
00:34:16,590 --> 00:34:17,370
I'm 40.
1014
00:34:17,700 --> 00:34:19,830
And I am right inside that millennial bubble.
1015
00:34:20,070 --> 00:34:20,670
And this is a,
1016
00:34:20,670 --> 00:34:21,930
this is a must for me.
1017
00:34:22,080 --> 00:34:23,730
Like this is an absolute last,
1018
00:34:23,790 --> 00:34:25,740
not only because I'm in marketing and I just get super
1019
00:34:25,740 --> 00:34:27,420
annoyed when people don't put the effort in,
1020
00:34:27,900 --> 00:34:29,910
but because I am going to be doing this at like
1021
00:34:29,910 --> 00:34:30,990
11 o'clock at night,
1022
00:34:30,990 --> 00:34:31,650
and you know what?
1023
00:34:31,650 --> 00:34:34,290
I get so overwhelmed by adulting.
1024
00:34:34,590 --> 00:34:37,710
That's the thing that nobody talks about is I hate having
1025
00:34:37,710 --> 00:34:39,660
to run through my list of things I have to do
1026
00:34:39,660 --> 00:34:41,490
and book the dog in for the groomer and take the
1027
00:34:41,490 --> 00:34:42,510
stuff to the dry cleaner,
1028
00:34:42,510 --> 00:34:43,590
and go to the post office.
1029
00:34:44,190 --> 00:34:45,810
That stuff is overwhelming to me.
1030
00:34:45,810 --> 00:34:47,880
So the more I can automate it and the quicker I
1031
00:34:47,880 --> 00:34:48,510
can do it,
1032
00:34:48,750 --> 00:34:49,920
the better and sorry,
1033
00:34:49,920 --> 00:34:52,320
but booking a photo shoot is one of those things that
1034
00:34:52,320 --> 00:34:53,430
it feels like adulting.
1035
00:34:53,490 --> 00:34:54,420
And I want to do it,
1036
00:34:54,690 --> 00:34:55,680
but if it's too hard,
1037
00:34:55,740 --> 00:34:56,340
I'm not gonna,
1038
00:34:56,790 --> 00:34:57,930
and if it's easy,
1039
00:34:58,020 --> 00:34:58,890
I'm going to spend more.
1040
00:35:01,530 --> 00:35:02,550
Yeah. Yeah.
1041
00:35:02,580 --> 00:35:04,050
And you're going to do it in the first place.
1042
00:35:05,490 --> 00:35:05,880
Yeah. I mean,
1043
00:35:05,880 --> 00:35:07,920
I have so much more affinity for the brand that makes
1044
00:35:07,920 --> 00:35:09,870
it easy for me because I get so annoyed by it
1045
00:35:09,870 --> 00:35:10,620
not being easy.
1046
00:35:10,620 --> 00:35:12,210
And this is the reality guys,
1047
00:35:12,210 --> 00:35:13,050
this is life.
1048
00:35:13,500 --> 00:35:14,670
And I know that you're like,
1049
00:35:14,700 --> 00:35:16,260
well, they should do this.
1050
00:35:16,260 --> 00:35:18,750
And they should know you were the business owner.
1051
00:35:18,750 --> 00:35:21,060
It is your job to make it easy for them.
1052
00:35:21,240 --> 00:35:22,050
That's your job,
1053
00:35:22,860 --> 00:35:24,990
especially because I know all of you is want,
1054
00:35:25,080 --> 00:35:27,420
all of you wants to provide such a high quality,
1055
00:35:27,420 --> 00:35:28,890
premium experience for people.
1056
00:35:28,920 --> 00:35:30,480
Even if your prices aren't premium.
1057
00:35:30,780 --> 00:35:34,050
I know you are all bending over backwards to make people
1058
00:35:34,050 --> 00:35:35,070
happy. Because part,
1059
00:35:35,070 --> 00:35:35,340
you know,
1060
00:35:35,340 --> 00:35:36,900
one of the things I do is helping people,
1061
00:35:37,170 --> 00:35:37,620
their why,
1062
00:35:37,650 --> 00:35:39,060
and I know categorically,
1063
00:35:39,330 --> 00:35:41,790
the reason most pet photographers do what they do is they
1064
00:35:41,790 --> 00:35:43,020
like making people happy.
1065
00:35:43,830 --> 00:35:45,330
So that's true for you.
1066
00:35:45,330 --> 00:35:47,790
If you're one of those people in the vast majority,
1067
00:35:47,790 --> 00:35:50,220
then this is the best thing you can do to make
1068
00:35:50,220 --> 00:35:53,760
that the start of a really great brand experience for them.
1069
00:35:54,690 --> 00:35:55,140
I love it.
1070
00:35:55,530 --> 00:35:58,980
Yeah. So I'm pretty sure that if we haven't convinced you
1071
00:35:58,980 --> 00:36:01,410
yet, that we're not going to convince you.
1072
00:36:01,560 --> 00:36:03,080
And if we have convinced you,
1073
00:36:03,080 --> 00:36:04,470
you're like for the love of God,
1074
00:36:04,470 --> 00:36:06,060
can you please tell me how I do this?
1075
00:36:06,270 --> 00:36:07,380
So where,
1076
00:36:07,470 --> 00:36:08,340
where should they go?
1077
00:36:08,340 --> 00:36:08,850
How do they,
1078
00:36:08,850 --> 00:36:10,200
how do they get started with this?
1079
00:36:10,530 --> 00:36:11,430
Yeah. So the,
1080
00:36:11,790 --> 00:36:12,900
the app that I mentioned,
1081
00:36:12,900 --> 00:36:15,540
if that's the one that you're interested is broke your pet.
1082
00:36:15,570 --> 00:36:17,340
So you can go to book your pet.com
1083
00:36:17,370 --> 00:36:20,580
and there's a place where you can book in.
1084
00:36:21,000 --> 00:36:28,020
Now, if you go to book your pet.com/is
1085
00:36:28,020 --> 00:36:28,740
it onboard?
1086
00:36:29,280 --> 00:36:30,480
I should have come more prepared.
1087
00:36:30,720 --> 00:36:32,700
We'll put them down for sure.
1088
00:36:33,810 --> 00:36:34,560
If you go to Brooklyn,
1089
00:36:34,560 --> 00:36:36,630
pet.com, there's one link it's get started.
1090
00:36:36,660 --> 00:36:37,770
You click into that link.
1091
00:36:38,340 --> 00:36:41,460
What you can do is ultimately book a call with one
1092
00:36:41,460 --> 00:36:44,040
of our team and we will,
1093
00:36:44,040 --> 00:36:44,700
at the moment,
1094
00:36:44,850 --> 00:36:46,620
we will create a profile for you.
1095
00:36:46,620 --> 00:36:48,510
So you don't even need to go through the hassle of
1096
00:36:48,510 --> 00:36:50,160
like creating all your services and stuff.
1097
00:36:50,160 --> 00:36:52,800
We will do that for you as a part of our
1098
00:36:52,800 --> 00:36:54,090
like founding member thing,
1099
00:36:54,090 --> 00:36:56,310
where we're getting our first hundred members on board.
1100
00:36:57,300 --> 00:36:58,200
So if you,
1101
00:36:58,200 --> 00:36:59,490
if you got quickly on this,
1102
00:36:59,490 --> 00:37:01,980
then that might still be available to you for free,
1103
00:37:02,190 --> 00:37:04,590
but there will always be a free level of this software.
1104
00:37:04,590 --> 00:37:06,630
So even if you're listening to this podcast and,
1105
00:37:06,660 --> 00:37:06,960
you know,
1106
00:37:06,960 --> 00:37:08,130
time has gone on,
1107
00:37:08,430 --> 00:37:10,410
there is going to be a free option for you.
1108
00:37:10,410 --> 00:37:12,450
So definitely go check it out at book,
1109
00:37:12,450 --> 00:37:13,350
your pets.com.
1110
00:37:13,590 --> 00:37:15,990
And we'll put the more specific links down below where you
1111
00:37:15,990 --> 00:37:18,570
can book directly in for a call.
1112
00:37:18,750 --> 00:37:21,180
Obviously, if we need to make that available to you after
1113
00:37:21,180 --> 00:37:22,470
this whole rant,
1114
00:37:22,860 --> 00:37:23,670
allowing you to book,
1115
00:37:28,020 --> 00:37:30,330
There is a form because we needed information from you,
1116
00:37:30,330 --> 00:37:32,940
but you will be able to call straight into a calendar.
1117
00:37:32,940 --> 00:37:34,470
So I love it.
1118
00:37:34,590 --> 00:37:36,180
We'll make sure that this down below,
1119
00:37:36,210 --> 00:37:37,980
I want to make sure we can update it.
1120
00:37:37,980 --> 00:37:39,690
Cause I'm not sure if it'll stay the same for the
1121
00:37:39,690 --> 00:37:41,280
length, the life of this podcast.
1122
00:37:41,310 --> 00:37:42,460
Okay. But yeah.
1123
00:37:42,490 --> 00:37:43,420
Put your.com
1124
00:37:43,420 --> 00:37:44,350
mum on the site now,
1125
00:37:44,350 --> 00:37:46,750
and then you can go to get started and yeah.
1126
00:37:47,260 --> 00:37:47,590
And then,
1127
00:37:47,590 --> 00:37:50,680
yeah, it's a super quick form and then they'll be able
1128
00:37:50,680 --> 00:37:52,300
to do all the things You're on your way.
1129
00:37:52,450 --> 00:37:53,770
Yeah. Oh my gosh.
1130
00:37:53,920 --> 00:37:54,730
This is so good.
1131
00:37:54,730 --> 00:37:55,270
And yeah,
1132
00:37:55,270 --> 00:37:57,580
there's only going to be 99 spots left because I'm definitely
1133
00:37:57,580 --> 00:37:58,030
taking one.
1134
00:38:00,190 --> 00:38:02,500
Well, I think right now there's actually only like 30 spots
1135
00:38:02,500 --> 00:38:03,460
left, but you know,
1136
00:38:03,460 --> 00:38:03,940
we will,
1137
00:38:03,940 --> 00:38:05,470
we will extend past the a hundred.
1138
00:38:05,470 --> 00:38:06,190
It's just like,
1139
00:38:06,190 --> 00:38:07,120
that was nice.
1140
00:38:07,120 --> 00:38:08,650
That was kind of the goal that,
1141
00:38:09,910 --> 00:38:10,420
Oh my gosh,
1142
00:38:10,420 --> 00:38:11,140
I'm so excited.
1143
00:38:11,140 --> 00:38:12,580
It's going to be incredible.
1144
00:38:13,450 --> 00:38:14,410
And truly you guys,
1145
00:38:14,410 --> 00:38:16,690
whether you're going to use this software or something else,
1146
00:38:16,690 --> 00:38:18,670
like the things that we talked about,
1147
00:38:19,060 --> 00:38:19,750
don't change.
1148
00:38:19,750 --> 00:38:24,790
Like these things need to happen somehow in your business.
1149
00:38:24,910 --> 00:38:28,720
So get on it and let me,
1150
00:38:28,750 --> 00:38:30,010
Nicole Begley official.
1151
00:38:30,040 --> 00:38:30,550
Let Nick,
1152
00:38:30,550 --> 00:38:31,270
Nick, what a,
1153
00:38:31,270 --> 00:38:33,820
what Instagram should they let you know,
1154
00:38:33,880 --> 00:38:37,840
like slide in your and let you know that I would
1155
00:38:37,840 --> 00:38:39,820
love to slide in my DM.
1156
00:38:41,080 --> 00:38:45,340
My Instagram is at J Nicole Smith and my not unlike
1157
00:38:45,340 --> 00:38:46,780
you. My name has an H in it.
1158
00:38:46,780 --> 00:38:48,970
So it's J and I C H O L E S
1159
00:38:48,970 --> 00:38:49,750
M I T H.
1160
00:38:49,810 --> 00:38:52,000
And I love having combos in the DM.
1161
00:38:52,000 --> 00:38:52,630
So if you,
1162
00:38:52,900 --> 00:38:55,120
especially, if you have a great argument from you or for
1163
00:38:55,120 --> 00:38:56,170
why this is a bad idea,
1164
00:38:56,170 --> 00:38:56,680
I'd love to know,
1165
00:38:56,680 --> 00:38:59,800
but I would genuinely love to know what your resistance is
1166
00:38:59,800 --> 00:39:01,360
because I've been there and I get it,
1167
00:39:01,360 --> 00:39:03,820
but I want to help you get into this millennium.
1168
00:39:04,300 --> 00:39:05,410
Yeah. Oh my gosh.
1169
00:39:05,440 --> 00:39:06,010
It's so important.
1170
00:39:06,010 --> 00:39:07,840
It's only going to get more and more important again,
1171
00:39:07,840 --> 00:39:10,600
as more and more young people enter the buying market.
1172
00:39:10,600 --> 00:39:12,670
So, oh my goodness.
1173
00:39:12,790 --> 00:39:14,710
This has been such a great conversation.
1174
00:39:15,100 --> 00:39:16,750
I know everyone will find it super helpful.
1175
00:39:16,750 --> 00:39:20,140
And thank you again for sharing your brilliant marketing knowledge.
1176
00:39:20,590 --> 00:39:24,040
And I'm sure we will see You On the podcast again
1177
00:39:24,040 --> 00:39:25,960
soon. I hope so.
1178
00:39:25,990 --> 00:39:26,980
Yeah. All Right,
1179
00:39:26,980 --> 00:39:28,300
bye. See everybody next week.
1180
00:39:29,410 --> 00:39:31,390
Thanks for listening to the hair of the dog podcast.
1181
00:39:31,450 --> 00:39:34,060
This was episode number 1 54.
1182
00:39:34,060 --> 00:39:35,980
If you want to check out the show notes for access
1183
00:39:35,980 --> 00:39:38,200
to any of the resources that we mentioned,
1184
00:39:38,200 --> 00:39:43,120
simply go to www.hairofthedogacademy.com/
1185
00:39:45,010 --> 00:39:45,970
1 5 4.
1186
00:39:45,970 --> 00:39:48,610
Thanks for listening to this episode of hair of the dog
1187
00:39:48,010 --> 00:39:50,440
podcast. If you enjoyed this show,
1188
00:39:50,500 --> 00:39:52,210
please take a minute to leave a review.
1189
00:39:52,420 --> 00:39:53,320
And while you're there,
1190
00:39:53,410 --> 00:39:54,820
don't forget to subscribe.
1191
00:39:54,850 --> 00:39:57,100
So you don't miss our upcoming episodes.
1192
00:39:57,580 --> 00:39:58,330
One last thing,
1193
00:39:58,720 --> 00:40:01,390
if you are ready to dive into more resources,
1194
00:40:01,660 --> 00:40:05,260
head over to our [email protected]
1195
00:40:05,260 --> 00:40:05,830
of the dog.

Welcome!
I'm Nicole and I help portrait photographers to stop competing on price, sell without feeling pushy, and consistently increase sales to $2,000+ per session - which is the fastest path to a 6-figure business. My goal is to help you build a thriving business you love while earning the income you deserve.